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Mail

This document will guide you in configuring email settings in the serB2B system. To configure the email settings, go to Settings > Settings > Mail in the serB2B admin panel and follow the instructions below.

Mail Settings Configuration​

Here, you will configure the mail username, SMTP server, port, password, and the email addresses for order-related notifications.

1. Mail Username Configuration​

Enter the username associated with the domain name of your email service. This is typically the username part of your email address.

2. Order Notification Email Forwarding Settings​

You can set the email addresses to which notification emails will be forwarded when an order is placed. This ensures that relevant people are notified when an order is created.

  • Email Address to Forward: Enter the email addresses of individuals or groups who should receive the order information. Separate multiple email addresses with commas.

    Example:

3. SMTP Port Configuration​

Select the port number used for email sending. Commonly used ports are as follows:

  • Port 465: Commonly used for SSL encryption.

  • Port 587: Commonly used for TLS encryption.

  • Port 25: Generally considered an old and insecure port, not recommended for use.

  • Example: 587

4. Mail Password Configuration​

Enter the password used to log in to your email account. For security reasons, ensure that you enter this password correctly and securely.

  • Example: ********* (Enter your email password here)

5. SMTP Server Configuration​

SMTP (Simple Mail Transfer Protocol) is the protocol used for sending emails. This configuration must be set up for the serB2B system to send emails. You should enter the SMTP server address provided by your email provider.

  • Example (for Gmail): smtp.gmail.com
  • Example (for Outlook): smtp.office365.com
IMPORTANT

By following the steps above, you can correctly configure email settings in the serB2B system. These settings are crucial for the proper functioning of the system and ensuring correct email delivery.

Frequently Asked Questions (FAQ)​

  • What is the SMTP server?

    SMTP (Simple Mail Transfer Protocol) is a protocol used for sending emails. It enables the process of sending emails. You need to enter the correct SMTP server address and port number as specified by your email provider.

  • I forgot my email password, what should I do?

    If you have forgotten your email password, you can use your email service's password recovery tool to create a new password. Afterward, enter the new password in the Mail Password field in the serB2B admin panel.

  • How can I find my SMTP server settings?

    Depending on your email provider, the SMTP server address may vary. You can typically find this information on your email provider’s help pages. For example: For Gmail: smtp.gmail.com For Outlook: smtp.office365.com

  • What should I do if the email settings are not working properly?

    If the email settings are not working correctly, emails may fail to send. You can check the following:

    • Ensure the SMTP server address and port number are correct.
    • Verify that the email password is entered correctly.
    • Check your internet connection.
    • Review your email provider's settings and limitations (e.g., two-factor authentication).

  • Why is the email sending failing?

    If email sending fails, possible factors include:

    • Incorrect SMTP server address or port number.
    • Incorrect password or username.
    • Incorrect email address formatting.
    • Security settings or restrictions from your email provider.

Contact and Support​

For any questions or support requests, you can contact our support team. We would be happy to assist you.